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EVENT DETAILS

October Breakfast - Creating Systems to Elevate Your Customer Experience

  • 10 Oct 2019
  • 6:45 AM - 8:30 AM
  • The Sebel Pelican Waters, 38 Mahogany Dr, Pelican Waters QLD 4551

Registration

  • $55
  • $82.50
  • $550. Available to both members and non-members. Please include the name of attendees and dietary requirements below.
  • $120. Trade Tables are available to Members Only and include 1 member ticket.


Thursday, October 10th | 6:45 am - 8:30 am
The Sebel Pelican Waters,
38 Mahogany Dr, Pelican Waters QLD 4551

This month our focus is on customer service, and more specifically creating systems to elevate your customer experience! 

If you're the type of person who seeks to go above and beyond for all your clients/customers but you get tied up with tasks and don't get to deliver the outstanding experience you want?

Perhaps you've got tonnes of ideas on what you want your customers to feel/know/receive from your business but you just haven't got around to actioning it.

Or, perhaps you know you need to improve this area of your business and you don't know where to begin!

Well then this is the breakfast for you!

From our expert panel you can learn some incredible ways to make a customer service system that will make your customers feel special and make your business shine in their eyes. 

This will be a panel discussion looking at a number of facets of customer service and systems with our selected experts: Michelle Hamer - Smart Advice, Kaitlyn Akers - PCOC Solutions and Sean Lofts - Retail Express.

What you will learn:

  • How to manage your customer experience when you are not the only person supplying the service
  • Creating customer loyalty and repeat business
  • Simple systems for delivering wow factor customer experience 
  • Productivity gains and efficiencies from implementing simple systems 

Book tickets for your sales team so you can all be across the systems and procedures to deliver outstanding customer service experiences.

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